ColorCasters

Color Management Training and Consulting

CalderaCare

$495.00 – $2,395.00

With a CalderaCare customer service contract, peace of mind is included in the price – it’s your guarantee of timely intervention by one of our team of software experts, with response guidelines in place from the moment you raise a ticket. Depending upon the severity of the issue, callers are offered options to register the request as critical, major or minor:

  • Critical – 2h response time – if your production is blocked and there’s no existing solution or workaround to your knowledge
  • Major – 4h response time – production is still possible but not as efficiently as usual and, while a solution may exist, it’s not obvious to find or apply
  • Minor – 8h response time – when production isn’t significantly impacted, but you have an issue that needs  a Caldera support solution

Response times are counted from the start of the creation of a support ticket during the published CalderaCare working hours for your region.

CalderaCare is a yearly subscription service.

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Description

Not only can CalderaCare provide you with support when you have a problem, but it comes with a range of other user benefits to help you optimize your workflow.

Fast support

When you register a support request, the priority and response times are in accordance with specified guidelines. CalderaCare is your route to direct contact with Caldera experts.

Optimal production

Your access to future Caldera upgrades and version releases, helps keep your production capabilities current, and at optimal levels.

Always up-to-date

Your Caldera software products covered by your CalderaCare subscription, will be continually updated with new features to enhance your workflow, including major upgrades to new versions.

Two webinars included

Each CalderaCare contract includes two Caldera webinars per year.

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